LEGAL
Below are the legal policies for Behind-The-Scenes Branding. These policies protect both our clients and our business, ensuring transparency, clarity, and professional standards in every project.
Privacy Policy
Behind-The-Scenes Branding (“we,” “our,” “us”) is committed to protecting your privacy.
We collect only the information necessary to provide our services, such as:
Name and contact information
Business information
Logos and artwork
Order details
Payment details (processed securely through our payment partners)
How We Use Your Information
To prepare quotes and orders
To communicate with you
To process payments
To deliver products
To maintain reorder history for your convenience
Information Sharing
We do not sell or share your personal information with third parties except:
Trusted suppliers and decorators required to complete your order
Payment processors (for secure transactions)
Couriers or delivery partners
Data Security
We use secure systems and trusted third-party providers to protect your information.
Your Rights
You may request access to, correction of, or deletion of your stored information at any time.
For questions about your data, contact us at:
info@btsbranding.ca
Because all items are custom-decorated, returns and refunds are limited.
We do NOT offer refunds or exchanges for:
If an order arrives with a verified production error on our part, we will:
Eligible issues include:
All claims must be submitted within 7 days of receiving the order.
Orders cannot be cancelled once:
We offer:
Shipping costs are based on size, weight, and destination.
All logos, artwork, and brand assets provided by the client remain the property of the client.
Behind-The-Scenes Branding retains ownership of:
For any legal questions or concerns, please contact info@btsbranding.ca
Copyright © 2025 Behind-The-Scenes Branding - All Rights Reserved.
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